Return Policy

Exchange Policy

Size does not fit you? No problem! We will replace your product with the right size that fits you! It is easy and simple.

Note – We do not have “Money Refund” Policy. Right now our policy does not allow you to exchange the product you ordered for a different product. You can change the size for a different size if the size you ordered does not fit you.

Note on Second Exchange: To get your the best of the products at affordable prices we need make sure that we do not have high margins built in to our products For this reason we need to charge you Rs.200 for the the second exchange. First exchange is still always free as long as it’s for size!

• Exchange has to be initiated within 7 days after receiving the order.
• Mail us at business@valensvirgo.com.
• Click the picture of the product with packaging and attached tag.
• Write your issue with the product, after we verify the mail, you can send it to the respective address given in the packaging.
• All goods will be inspected when they are received in our warehouse.
• The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly on the original packet delivered to you and can’t get damaged on the way!
• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• We’ll send your replacement to the original delivery address. To check or update your address details, Please do mail or contact us at business@valensvirgo.com or WhatsApp us @ 9954707672
• Exchange will be assigned to our respective teams once you initiate it and all the updates will come directly to your inbox. Raising a new query for the same exchange might delay the process.

If you have any doubts regarding your size then please raise a case using our mail customerservice@valensvirgo.com and we will be happy to assist you in ordering the product that fits you. The same applies for our clothing section. Regarding any other quality concern, you can contact us and we will give you every possible detail.

Note: For reasons of fairness in pricing and quality of our products we do not have a money refund policy.